HERE TO HELP
AllyPiano support
A little help to get you back to what you enjoy.
Talk to us.
Email allyworldchannel@gmail.com with your question, feedback, or a bug report.
For a technical issue, include your app version, device or browser, and the steps that led to the problem. Share screenshots only if you are comfortable with the information they contain.
Common questions
How do I play?
Use your iPhone or iPad in landscape, or open the web app. Touch or click the keys. On a touchscreen, use multiple fingers for chords or slide across keys for a glissando.
How do I change the sound?
Open the instrument picker and choose Grand Piano, Salamander Grand, or Midnight. The instrument and layout preferences are saved locally.
How do I get Salamander Grand?
On iPhone and iPad, Salamander Grand is a one-time in-app purchase. Select it in the instrument picker to hear a short preview and unlock it. Use Restore Purchases with the same App Store account on another device. It is included in the web version.
Can I play along with other music?
Yes. On iPhone and iPad, AllyPiano plays alongside audio from other apps without pausing it or lowering its volume.
How do I transpose?
Open Adjust and move the Transpose slider up to 12 semitones up or down. The keys and labels stay where they are while the pitch changes. It works with every instrument, is remembered between sessions, and its reset button returns it to 0.
Can I reach all 88 keys?
Use the keyboard’s scrolling rail to move through the range. You can also adjust key size and the centered note.
Why is there no sound?
Check your volume and audio output. On the web, interact with a key to allow audio playback. If using Bluetooth, try the device speaker to compare latency.